Terms of Service
All rights, including copyright, in this website are owned by or licensed to AMSI Atelier. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of AMSI Atelier. You may not modify, distribute or re-post anything on this website for any purpose.
Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the amsiatelier.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the amsiatelier.com website.
1. What user or customer information does amsiatelier.com collect?
Your contact details such as customer name, email address, phone number and shipping address
Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by amsiatelier.com.
Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
Information from optional online surveys on our or third party sites (posted by amsiatelier.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.
Your session log information on our site which includes your navigation within the site, source of traffic, IP address (from which we can approximately determine user location), browser type, browser language, operating system, date and time of request etc.
Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information
Email communication by any user or customer directly with amsiatelier.com such as product enquiry, order and transaction related information, disputes or complaints etc.
How does amsiatelier.com utilize user or customer information?
We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.
User or customer information (as defined above) will be used as described below:
User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.
We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We can use this information to communicate about our special offers post 6 months of engagement with AMSI Atelier.
Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.
We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
We use IP address, traffic sources, user navigation across the site, browser and Operating System information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.
We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.
amsiatelier.com provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from amsiatelier.com, please write to us at firstname.lastname@example.org
Questions regarding this statement should be directed to the following address: email@example.com.
1. Promo code can be only used once upon checkout and is only applicable online.
2. Promo code cannot be used in conjunction with any other promotion or gift voucher.
Once you place your order online, we will send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order request and does not constitute an acceptance of your order. When you place an order for furniture, you will receive a second email within 2 working days to confirm your order and the delivery date.
Our Delivery Procedure :
You must be at home to accept delivery; we cannot leave the goods otherwise.
Our Customer Service Department will call you in advance to confirm the delivery date and time with you.
On the day of delivery, our Delivery Team will call you within an hour of their arrival time to confirm someone is home to accept the order.
On arrival, your goods will be unwrapped from the transit packaging, quality inspected, assembled and placed in the requested room position and all packaging will be removed if required.
You will be asked to review our Returns Policy and to sign our Delivery Note to confirm you understand the policy and are happy with the products delivered. Delivery takes up to 40 working days.
Delivery Conditions :
All items delivered should be considered well received. AMSI will not bear responsibility for any damaged or missing items found after a signed acknowledgement of receipt.
Additional purchases, new sales orders or amendments should be made 2 working days before the scheduled delivery date. Otherwise an additional delivery charge may apply.
If a customer cannot be reached within 24 hours to arrange delivery, AMSI Atelier Living reserves the right to cancel or re-arrange delivery without further notice and extra charges may apply.
No discounts apply to service charges. Customer may pay cash to the Delivery Team for any additional charges that may apply due to circumstances on delivery.
Delivery includes unwrapping and assembly of goods purchased. The AMSI delivery team is instructed to dispose of packing materials on behalf of customer. Unwrapping and assembly will only be carried out at the time of delivery.
If our delivery truck is unable to reach the delivery address directly due to any road conditions/restrictions and/or other environmental circumstances, requiring further physical delivery effort between the legitimate parking area and the customers’ address, additional fees may apply.
Delivery failure due to no one answering the door or phone upon the arrival of goods at the appointed time will require a re-arrangement of delivery, therefore double delivery charges may apply.
If the removal of gates, doors or other fixtures is required for delivery, we do not bear the risk or responsibility of any damages caused.
Cancellation and refund- incase if order is delayed in delivery timeline ,only than cancellation options will apply.
in case if delivery gets delayed more than 15 days in delivery timeline , we will provide 5% cash back.