If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to replace the items or offer you a refund. Please notify us immediately upon the delivery by e-mailing us at firstname.lastname@example.org. We will ask you to email a photo of the damaged goods as part of our quality assurance check. Please note it is critical that you keep all the original packaging and repack the item with care. Our delivery team will make the collection, and upon inspection at our warehouse, a refund, or replacement will be arranged.